Before you return it: we hope you have checked out the steps and videos on YouTube Curly Life Company channel and on instagram @curly_life_company and @floridacurlygirl. And definitely make sure you have a good high hold gel. With very thick, heavy hair, it may take a couple of times! Sometimes I go over the top of my head twice to get it the way I want it, and a tough spot I may re-wet and do again.
To process a return, email us at email@example.com and include your order number, name and address. You will receive an email response within 1-2 business days with a mailing label to return the styler. Refunds will be processed within 1-2 business days after we receive the returned styler.