Refund Policy
We want you to love it! Before you return it, check out our How To videos and steps on curlylife.com and on:
Returns:
www.curlylife.com Returns:
For all purchases from our website, we offer a 45-day window for returns, from the purchase date. If you are beyond your return window, we unfortunately can’t offer you a refund or exchange.
Amazon Returns:
If you purchased the AuBonacci Styler or other AuBonacci products from Amazon, Amazon has a 30-day (from the purchase date) return policy on all purchases. If you are beyond your return window, we have no way to initiate a return from our end, and so are unable to offer you a refund or exchange. You need to appeal directly to Amazon customer care in this case, as they are the only ones who would be able to initiate a return once they have removed that option from your list of orders.
Salon Returns:
Return to the salon where you purchased the product.
Can I return the styler or styling products for a refund if...
- It didn’t work for me
- It was a gift and I/they don't want it
- I changed my mind after opening it
The answer to the above is YES! As long as you have not passed your Return Window based on where you purchased the product and it is undamaged.
Return Fee:
- For unopened products, a full refund will be issued for the product purchase price to the original form of payment.
- Used consumable products may deduct a small handling fee from refund when returned; from 5-10% of sale price.
Reasonable use is expected; exceptions are up to management to assess fees.
Please allow for a 7 day processing window once we receive your return.
Customer is responsible for return shipping.
Return Steps:
- Return your product to:
- Include within your package:
- You will receive an email when we process your refund; please be sure to check your spam folder. Contact us at support@curlylife.com with any concerns.
Orders shipped to addresses outside the US:
Unfortunately, we are not able to accept returns or exchanges for orders outside the US. All international orders are final sale.
