Refund Policy – curlylife

Refund Policy


We are excited that you are using AuBonacci products to help you style your beautiful curls!  We believe you will find the AuBonacci products a great addition to your collection of curly hair styling products!  But if you are not satisfied, a refund is available within 45 days of receipt of shipment.

Before you return it: we hope you have checked out the steps and videos on YouTube Curly Life Company channel and on Instagram @curlylifecompany.

Return Policy

CurlyLife.com offers a 45-day return policy on all its products. Simply return your product as described below within 45 days of receiving your order. 

Products purchased from salons must be returned to the place of purchase.

Upon inspection of the returned product and approval of your return, we will refund your purchase using the original payment method, minus a $5.99 return handling fee and return shipping. Please allow up to 14 business days from the time your return is received for the merchandise return credit to be processed.

  • A 20% will be deducted for any items not in the same condition in which they were received including any partially used items.
  • If you wish to return the item for curlylife.com website credit, the $5.99 return handling fee will be waived. Please include a request for a credit instead of a refund in your return.

HOW TO RETURN YOUR ORDER

Submit a return request via support@curlylife.com, and include your order number and name.

Curly Life will email a return shipping label to the email address used when you purchased on the website.  Please check your spam folder if you requested a return label and have not received it within 2 business days. 

  • Properly package your return to prevent damage in transit. Gifts with purchase and similar promotional items are ineligible for refund.

RETURNS WITHOUT RECEIPTS OR RECEIVED AS A GIFT

If order information can’t be found, or the styler was received as a gift, you may get a store credit equal to the product’s lowest sale price minus $5.99 return handling fee, as long as the item is unopened and unused.

Submit a return request via support@curlylife.com, Include your name address, and email to receive the store credit notification.