Frequently Asked Questions – curlylife

Frequently Asked Questions


Q: Is it electric?

A: The AuBonacci styler is not electric, so there is no heat damage that you might get with curling irons or flat irons.  The AuBonacci works on damp or wet hair when the hair is blown dry while using.  It is similar to how you would use a round brush, but there are no bristles so it will not snag on your curls. 

Q: You are a new company.  What does that mean for the order and return process?

A: We are a startup, 3 years in the making and planning on being around for the next 20 years at least!   We design and manufacture the stylers, and personally pack and ship them with care and attention to detail.  We have family helping us on the east coast and west coast, with additional family back up assistance for busy days, or vacation days (I forget what those are lol!).  We process every order within 24-36 hours of receiving, and very often within minutes of receiving it.  We do shipping drop offs 6 days a week to get your styler to you as quickly as possible.  We are completely made in the United States, so there is no long shipping process.  We want you to be happy, so if you are not there is a 45 day return policy.  Email us at Support@curlylife.com with your return request and order number and we will email you a return label.  Don't worry about how long it will take to get your refund because we check the status of the return labels daily.  We approve refunds within 24-36 hours of the return label being scanned at a shipping service(when you drop it off for mailing).

Q: What kind of hair does the Aubonacci Styler work with?

A: The AuBonacci styler is specifically designed to style the roots for curly and wavy hair.  Any hair that frizzes or loses shape if a brush runs through it can benefit from the AuBonacci styler.  Just make sure your hair is damp and a good hold gel is recommended; then spot style starting at the crown and around the face to create lift and volume. This device is easy to use and is faster than clips and air drying.

Q: Will it curl my straight hair?

A: The AuBonacci is not designed to curl straight hair.  It is specifically designed to work on curly hair and can also work to spot style wavy and straight hair at the roots if you don’t want to pull or snag your curls with a bristle brush.

Q: What is “spot styling?”

A:  Because of the AuBonacci’s unique design, you can slide the pins into different areas or “spots” such as at the roots, along your hairline, random tendrils, the full length, or any particular “spot” in your hair.  Twist the styler a quarter turn or more, depending on desired results, blow dry, then slide the styler out.  Move on to the next spot!

Q: What kind of hair does the AuBonacci styler work with?

A: The AuBonacci styler is specifically designed to style the roots for curly and wavy hair, curl types 2a,2b,3a,3c.  Any hair that frizzes or loses shape if a brush runs through it can benefit from the AuBonacci styler.  Just make sure your hair is damp, and spot style starting at the crown and around the face to create lift and volume.

Q: Does it work on Fine hair, medium length? Fine hair, short length?

A: It will work for fine hair that is curly and medium + length.  You will need to have a good styling gel on your hair- but that goes for everyone! It does not do well on fine, short hair- but that is more about it being short than being fine. It may take a little learning curve to find the sweet spot with gel that doesn’t weigh your curls down but does give you results, but you probably have some favorites already.  Using the AuBonacci should be a definite benefit to fine hair because clips can really get stuck in fine hair, or be too heavy.  One customer says, "I have wavy fine hair too. For me it works fantastic. You use it as a round brush for blow drying your hair. You put it up to your scalp/ hair and twist whichever way you want the curl or wave to go. Then you blow dry that section. I’ve had amazing results."

Q: Does it work on straight hair?

A: The AuBonacci was definitely designed to work on curly hair but can also work to spot style wavy and straight hair at the roots if you don’t want to pull it with a bristle brush. It’s not designed to style the full length of hair and it is not designed to  curl straight hair.

Q: What if it doesn't work for me?

A: Definitely check out the additional information and how to videos on the CurlyLifeCompany YouTube, on the CurlyLife.com website, on Instagram and facebook @curlylifecompany and on Pinterest Curly Life Company.  We want you to be happy, so if you are not there is a 30 day return policy.  Email us at Support@curlylife.com with your return request and order number and we will email you a return label. 

Q: What are the Pins made of?

A: The Pins are made of a proprietary blend of resins to create the rigidity and tensile strength that is required to style hair and also the smooth surface to make sure there is no snagging! We tried many different materials before arriving at the perfect solution!  The Pins are firm, smooth, and will not break if accidentally dropped onto tile floor.

Q: Can you use it with hair gels, sprays, oils?

A: Yes, and we recommend that you use a good strong hold styling gel, whatever your favorite is!  This will give you the best results in the least amount of time.  If the gel leaves a “cast” or is crunchy once it is dry, simply scrunch the area a few times to soften it up. This is called "Scrunching Out The Crunch".

Q: How do you clean the AuBonacci styler?

A: The Pins can be cleaned by running under warm/hot water from the faucet or swishing in a soap and water solution. The handle can be cleaned by wiping with a wet cloth. Leave out to air dry. It should not be submerged or run through a dishwasher.

Q: Is this product made in the USA?

A: You can feel very good about your purchase!  Designed, manufactured, and packaged in the United States, we stand behind the AuBonacci Styler’s quality along with the job opportunities its manufacturing creates.

Q: Do you use it on refresh days?

A: Yes!  It absolutely helps me get lift back after a full day (or 2 or 3) and a couple nights' sleep.  I spray the flat areas with a water bottle and then use the styler with the diffuser to hit those spots.  The water will reactivate any hair product you applied, so you will be in good shape for another day!   Now, IF you also have some frizz in the top layer of your hair- which can happen on day 2,3,4 etc. as you know, I like to wet the entire length of that section that is frizzy.  I brush through to create some clumps, then gently squeeze up to encourage my curls.  THEN, I use the AuBonacci at the root area to get the lift and direction I want.